Refund policy

30-Day Return Window (U.S. & International Orders)

You may request a return within 30 days of receiving your item.

To be eligible, items must be in original condition—unused, unworn, unwashed, with all tags attached, and in the original packaging. A receipt or proof of purchase is required.

Non-Returnable Under Our 30-Day Policy

The following items cannot be returned:

  • Personalized or custom-made products
  • Perishable goods (food, flowers, plants, etc.)
  • Personal care or hygiene items (beauty products, cosmetics)
  • Gift cards
  • Digital products
  • Sale items

If you are unsure whether your item qualifies, please contact us.

How to Start a Return

Email us at [INSERT CONTACT EMAIL] to request a return authorization.

We will provide:

  • A return shipping label
  • Instructions on how and where to send your package

Important: Returns sent without prior authorization will not be accepted.

All returns must be shipped to:

[INSERT RETURN ADDRESS]

For questions, contact [INSERT CONTACT EMAIL].

Damaged, Defective, or Incorrect Items

Please check your order immediately upon delivery.

If your item is damaged, defective, or incorrect, contact us right away so we can evaluate the issue and make it right.

European Union Customers — 14-Day Cooling-Off Period

If your order is shipped to an address within the European Union, you have the legal right to cancel or return your order within 14 days of delivery, for any reason.

Returned items must be unused, in original condition, and include tags, packaging, and proof of purchase.

EU Cooling-Off Exemptions (Important)

Under EU consumer protection law, the following cannot be returned under the 14-day cooling-off period:

  • Personalized or custom-made items (products created specifically according to your instructions)
  • Perishable goods
  • Hygiene-sensitive items where the seal is broken
  • Digital content delivered electronically (including digital gift cards)

Sale Items in the EU: Unlike our 30-day store policy, sale items are returnable in the EU under the 14-day cooling-off period, as long as they are not part of an exempt category.

Exchanges

The fastest way to exchange an item is to return your original item.

Once your return is approved, you may place a new order for the replacement.

Refunds

After we receive and inspect your return, we will notify you of approval or rejection.

Approved refunds will be issued to your original payment method within 10 business days.

Your bank or card issuer may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at [INSERT CONTACT EMAIL].